1. How do I start a subscription?
All you need to do is pick your favorite melts from our selection, toggle the Subscribe & Save (15%) option, select the schedule that works for you, and click Add To Cart.
2. How do I save 15% on my orders?
As long as you’re a Subscribe & Save member, you’ll ALWAYS save 15% on all your recurring orders.
3. Can I order multiple subscriptions?
Absolutely! All of our products, except for bundles, are eligible for our Subscribe & Save discount.
4. How do I renew my subscription?
Once you’re subscribed, you won’t need to re-order or confirm your vitamins manually. Keep a look out for a reminder email 3 days in advance of each delivery date.
5. How do you skip your next delivery?
Visit Manage Your Subscription for detailed instructions.
6. How can I cancel my subscription?
You can cancel at any time, just make sure to log into your account and make your changes before the next billing date. Please email us at hello@ezmelts.com if you need additional help.
7. How do I change my contact details?
Visit Manage Your Subscription for detailed instructions.
8. What do I do if a bottle doesn’t arrive, arrives damaged, or you’ve received the wrong bottle?
Simply contact our customer service team at hello@ezmelts.com and we will be glad to arrange for a replacement to be sent to you.
9. How do I redeem my rewards points for a coupon to be used on my next subscription order?
Visit Manage Your Subscription for detailed instructions.
10. My questions weren’t answered here, now what?
Please email us at hello@ezmelts.com so we can further assist you.
