We ship orders next business day and provide shipment tracking information. Please allow up to 24 hours for tracking information to be updated.
At this time, we only ship within the United States and Canada. If you wish to ship your order to another country, the best option would be to ship to a freight forwarder in the United States, or attempt to place an order on Amazon.com and ship to your international location (which may or may not be possible depending on Amazon's capabilities for exportation).
The prices displayed on this Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
International Orders to Canada are not eligible for Free Shipping. The amount we charge for shipping is a flat-rate based on the average cost for documentation, package weight, and destination location.
If you place an order for shipment to an international address, you will be responsible for paying any VAT and other taxes, tariffs, import or export duties, and other similar fees imposed on such orders. These taxes, duties and fees, if assessed, are the sole responsibility of the package recipient, who will be billed for them by the local Customs office. International shipment rates vary based on total package weight and final destination. Pricing on the Site does not include duties, insurance costs, tariffs, or value-added taxes.
With respect to shipments of Products to consumers, wherever they may reside, title to Products and risk of loss shall pass to the buyer upon delivery of the Products to the common carrier. You are solely responsible for providing us with accurate shipping information, and in the event that any Product is returned to us as a result of your failure to do so, you shall be responsible for any additional shipping fees or other charges that may be applied.
We ship out all our packages via USPS First Class Shipping. If within 30 days of your order, you haven't received your package, please email us at firstname.lastname@example.org with your Order Number (example: #1234) and we will send you a replacement. Please note that for certain cases (orders of multiple bottles), we might ask you to file a claim with the carrier prior to getting a replacement. If the claim exceeds 30 days from your order date, this order will be considered final and will no longer be eligible for a replacement.